The practice operates a Zero Tolerance Policy. Any verbal or physical abuse to any member of the practice team will not be tolerated. The practice has a duty to ensure that the staff delivering your care can do so in a safe environment, free from risk and the threats of harm. The Primary Care Trust (PCT) has developed a scheme called the Zero Tolerance Project to deal with incidents of this nature.
Any patient who acts in a threatening or abusive manner towards a GP or any member of the practice team will be immediately removed from the practice list. The PCT will make arrangements under the Zero Tolerance Project for medical care of patients removed in these circumstances.