You can book an appointment online if you have joined your GP surgery’s online services. You can book and cancel appointments any time of the day. It’s easier and more convenient.
Non-urgent advice: Note
If you have already registered for the GP surgery online services then skip this step by clicking “Login to Online Services” button and you will be able to access the online booking system.
If you don’t have access to GP surgery online services, click on the REGISTER button.
SystmOnline
Our Appointment System
The surgery is open from 9am to 6:30pm every day.
We operate a telephone triage system, which means your first appointment will be a telephone consultation with the GP. If required the GP will invite you to attend a face to face appointment, the same day if it’s an urgent problem, or book you in for a routine appointment if not.
What are the Advantages of This System
This new system ensures that everyone is able to speak to, or see a doctor, within a 24 hour period. You will not be dependent on queuing either in a phone system or outside of the surgery in the morning.
What other advantages does it offer?
- Many patients with a health problem won’t need to visit the surgery as it can be dealt with on the phone.
- The system gives the GP more time to see those patients that do need a face-to-face appointment.
- It saves patients the unnecessary inconvenience of attending the surgery.
- The GP will know why they are seeing you and can allow an appropriate time to deal with your problem. This means that appointments should run to time and you will not be kept waiting in the reception area.
- To book your initial telephone appointment with the GP you can book online or you can call reception.
It would also be very useful when you contact the surgery if you could give the receptionist brief details of the problem.
When you are phoned back the doctor will either:
- Deal with the problem on the phone.
- Write a prescription for you to collect from the pharmacy.
- Ask you to come down to the surgery to see the doctor or the nurse the same day.
- Make a routine appointment for you to see a doctor or nurse.
At present this system is widely practiced all over the country. It increases the access of patients who definitely need a face to face consultation. We believe that this system enables us to provide a better service to our patients and we ask for your support.
Non-urgent advice: Please note
Monday’s at the surgery are particularly busy, it is advisable to make a routine appointment via our website or call reception later on in the week
Mornings every day are the busiest time of the day, we would be very grateful if you could make routine enquiries after midday please.
Please use the system sensibly
Only ask for appointments for simple viral infections if symptoms are severe or persistent.
Our receptionists are fully trained and try to do a difficult job as smoothly as possible.