We appreciate your feedback and will use it to evaluate changes and make improvements. Please take a few minutes to give us your feedback or just get in touch with us.
Compliment
Appreciate the service we provide?
If you enjoy and value the service we provide, or feel a member of staff deserves a special mention, please let us know.
Complaints
The complaint should be made in writing addressed to the practice manager. This can be done either in a hand delivered letter or through our email generic email address which is nhsbsolccg.garrettsgreenlanesurgery@nhs.net. We will endeavour to acknowledge the complaint within 3-7 working days.
A response letter will be sent out pending investigations.We aim to respond to a complaint within 28 days, but if this is not possible, we will update the complainant in our investigations.If the complainant is dissatisfied with the response from the practice, they can contact the Local Government Ombudsman on 0300 061 0614, their address is 53-55 Butts Road, Coventry, CV1 3BH.
Parliamentary and Health Service Ombudsman and customer helpline on 0345 015 4033.
Alternatively, the complainant can contact an Independent Advocacy service: Voice Ability on 03003031660, their website is www.voiceability.org, POhWER on 0300 456 2370, and their website is https://www.pohwer.net/nhs-complaints-advocacy
or they can contact birminghamandsolihullccg.nhs.uk where they will find further details on how to complain.
We appreciate your comments and will use them to evaluate changes and make improvements.
Friends and Family Test
The Friends and Family test is a quick and easy way for you to give your feedback. We use this feedback to celebrate our success and make improvements when our patients’ experiences don’t live up to expectations.
We would like you to think about your recent experiences of our service.